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24/7 Founded in Fredericton • Serving New Brunswick & Atlantic Canada

Care staff you can count on, matched to the shift you need to fill.

Health Maple places screened Personal Support Workers, Continuing Care Assistants, childcare workers and travelling personal aides with hospitals, long-term care homes, non-profits and private families across Atlantic Canada.

  • Vulnerable sector checked
  • CPR & First Aid verified
  • Bilingual EN / FR staff
  • Urban & rural coverage

Tell us what you need

Send the basics and a coordinator will call you back to confirm details. No obligation.

Give us at least one way to reach you.

Your details are used only to respond to this request. We never sell contact information.

The roles we place

Trained care workers, screened before they ever reach your door

Every caregiver in our network is interviewed, reference-checked and compliance-verified before a first shift is offered.

Personal Support Workers & CCAs

Bathing, dressing, toileting, transfers, feeding assistance, mobility support and routine charting on the unit or in the home.

One-to-one patient observers

Constant-observation sitters for falls risk, delirium, post-operative recovery and patients awaiting placement.

Child care & youth support workers

Early childhood educator aides and youth workers for licensed centres, residential youth homes and private families.

Travelling personal aides

Accompaniment to medical appointments, errands and inter-community travel for clients outside the main centres.

Companions & respite workers

Conversation, cognitive stimulation, light housekeeping and scheduled relief so family caregivers can rest.

Community & group home relief

Relief staff for adult day programs, supported housing, shelters and non-profit outreach teams.

Getting started

Three steps from request to caregiver on site

  1. 1

    Tell us the requirement

    Shift dates and hours, the skills and certifications required, the language your client or resident prefers, and the site address.

  2. 2

    We match and confirm

    Our coordinators shortlist available caregivers whose credentials are current and who already work in that community, then confirm the assignment with you by name.

  3. 3

    Care is delivered and logged

    Arrival and departure are recorded electronically, care notes are captured digitally, and hours flow straight through to a single itemised invoice.

Where we work

Rooted in New Brunswick, serving the wider Maritimes

Our office at 50 Crowther Lane in Fredericton sits at the centre of the province, which is exactly why we can staff both city facilities and communities an hour off the highway. Travel time is planned into every rural assignment rather than treated as an afterthought.

Fredericton & Oromocto — head office

Coordination team, caregiver onboarding and interviews, fastest response times in the province.

Moncton & Dieppe

Long-term care, group homes and private in-home care.

Saint John & Kennebecasis Valley

Hospital support aides, observers and facility relief.

Rural & northern New Brunswick

Miramichi, Bathurst, Edmundston and surrounding communities, served by travelling aides.

Nova Scotia, PEI & Newfoundland

Contract staffing and travelling assignments arranged on request.

For facilities

Cover call-outs, vacations and vacancies without pushing your own team into mandatory overtime.

For families

Arrange hourly, overnight or live-in support so a parent or partner can stay safely at home.

For caregivers

Choose the shifts that fit your week, get paid on a predictable schedule, and claim mileage on rural work.

Common questions

How quickly can you cover a shift?
It depends on the community, the role and the time of day. Urgent requests in and around Fredericton, Moncton and Saint John are triaged immediately and we will tell you within the callback whether we can fill the shift and who the caregiver will be. For rural assignments we confirm travel time before committing, so you get a realistic arrival time rather than an optimistic one.
What screening do caregivers go through?
Identity and right-to-work verification, a criminal record check with vulnerable sector screening, reference checks with previous care employers, proof of relevant training or certification, current CPR and First Aid, and an immunization record. Expiry dates are tracked, and a caregiver whose screening lapses is taken off assignment until it is renewed.
Can we request service in French?
Yes. Language is part of every request we take. Tell us whether the client or resident needs French, English or either, and we match accordingly. Our coordinators handle correspondence and invoicing in both languages.
Is there a minimum booking for private home care?
Minimums vary by community and by the type of support requested — a short companionship visit is arranged differently from overnight or live-in care. Send your request and we will quote the minimum booking and the rate for your situation in writing before anything is scheduled.
How is billing handled?
Hours are captured from electronic check-in and check-out, so the invoice reflects verified time on site. Facilities receive a consolidated statement by billing period with each shift itemised; families receive a plain invoice per period. Caregivers are employed and paid by Health Maple — you are not managing their payroll.
Services

What Health Maple provides

Two lines of service, one standard of screening: contract staffing for organisations, and direct personal care for families.

For organisations

Contract & relief staffing

Per-diem, block booking or ongoing placement for facilities that need dependable coverage.

Long-term care & senior residences

PSW / CCA

Daily living assistance, hygiene and continence care, transfers and lifts, feeding support, dementia and memory care, and documentation to your charting standard.

Hospitals & health units

Observers

Constant-observation sitters for falls and delirium risk, support aides for busy units, and companions for patients awaiting long-term care placement.

Child care centres & youth homes

ECE / Youth

Educator aides to hold ratios during absences, plus youth support workers for residential and treatment settings with behavioural experience.

Non-profits & community agencies

Relief

Relief staff for adult day programs, supported housing, shelters and outreach teams — including short-notice cover so a program never has to close for the day.

For families

Private & travelling care

Support at home, arranged directly with you — hourly, overnight, or live-in.

In-home senior & personal care

Hourly / live-in

Bathing and dressing, meal preparation, mobility and transfer help, medication reminders, light housekeeping and companionship through the day.

Travelling personal aides

Mobile

A named aide who accompanies your family member to specialist appointments, treatment in another city, groceries and errands — including longer trips across the Maritimes.

In-home child care

Private

Screened child care workers for regular weekly schedules or short-term cover, including experience supporting neurodiverse children and children with additional needs.

Respite for family caregivers

Respite

Scheduled blocks — an afternoon a week, a weekend, or a full holiday — so the person doing the caring can rest without worrying about who is there.

Service delivery at a glance

Facility staffing

For
LTC homes, hospitals, health units
Roles
PSWs, CCAs, patient observers
Booking
Per-diem, block, ongoing contract

Youth & community

For
Child care centres, youth homes, non-profits
Roles
ECE aides, youth support workers
Booking
Shift relief or scheduled placement

In-home support

For
Families, seniors ageing at home
Roles
Personal aides, home support workers
Booking
Hourly, overnight, or live-in

Travelling aides

For
Clients outside the main centres
Roles
Mobile care aides
Booking
Single trip or recurring schedule
Who we serve

Four groups, four different problems to solve

The screening standard never changes. How we schedule, brief and support the caregiver does.

Long-term care & senior residences

Supplemental PSW and CCA coverage so a call-out does not become mandatory overtime for the staff already on the floor, and residents keep seeing familiar faces.

  • Days, evenings, nights and weekend blocks
  • Dementia and responsive-behaviour experience
  • Consistent caregivers on repeat assignments where possible

Hospitals & health units

Observers and support aides who free your nursing staff to nurse — particularly on units carrying several one-to-one patients at once.

  • Constant observation for falls and delirium risk
  • Mobility, transfer and meal assistance
  • Company for patients awaiting placement

Non-profits, group homes & youth services

Relief workers who understand that a program running short-staffed is a program that closes its doors on the people who depend on it.

  • Behavioural and de-escalation experience
  • Adult day programs and supported housing
  • Short-notice cover for planned and unplanned absence

Families & private clients

Practical, dignified help at home — arranged with the family, not around them, and adjustable as needs change.

  • Personal hygiene, meals and mobility support
  • Medication reminders and appointment accompaniment
  • Respite blocks for the family caregiver

Not sure which fits your situation?

Describe it in your own words and a coordinator will tell you what is realistic in your community — including if the answer is that we are not the right fit.

How we work

The process behind every placement

Scheduling software helps, but the accountability is human. Here is what actually happens between your request and the invoice.

Screening & onboarding

Nobody enters the network on a résumé alone.

  • Interview and reference checks with prior care employers
  • Criminal record check with vulnerable sector screening
  • Proof of training, CPR, First Aid and immunization
  • Orientation on privacy, safe transfers and incident reporting

Matching a shift

Our scheduling system narrows the field; a coordinator makes the call.

  • Filters on role, certification, language and travel distance
  • Caregivers with expired credentials are excluded automatically
  • Preference given to caregivers who have worked your site before
  • You are told who is coming before the shift starts

On shift & afterwards

Verified time, written notes, one clean invoice.

  • Electronic check-in and check-out at the point of care
  • Digital care notes shared with the facility or family
  • Incidents escalated to your contact the same day
  • Itemised billing drawn from verified hours only

What you can expect from us

  • A straight answer. If we cannot cover a shift, we say so quickly so you can make other arrangements.
  • A named caregiver. You know who is arriving, their role and their certifications, before the shift.
  • Employment handled. Caregivers are engaged and paid by Health Maple, with workers' compensation coverage and liability insurance in place.
  • Privacy respected. Client and resident information is kept confidential and shared only with the people delivering care.

What we ask of you

  • A clear brief. The tasks, the environment, any lifting or behavioural considerations, and the language preferred.
  • A proper handover. Five minutes of orientation on arrival makes the whole shift safer.
  • Honest feedback. Tell us who worked well so we can send them back — and tell us when something did not, so we can fix it.
  • Notice when you have it. Planned absences booked ahead give you the strongest match; urgent requests are always welcome too.
Healthtech platform

The system behind every Health Maple shift

Staffing agencies have traditionally run on phone trees, paper timesheets and a binder of certificates. We replaced those three things with software — so coordinators spend their time on judgment calls instead of chasing paperwork, and you get a record of what actually happened on every shift.

01 — Matching

Shift matching engine

When a request comes in, the scheduler filters the network on the things that actually decide whether a placement works: the role and certifications required, the language the client or resident speaks, distance and realistic travel time, the caregiver's stated availability, and whether they have worked your site before.

What it produces is a shortlist, not a decision. A coordinator picks from it and confirms the name with you.

What it means for you

You are not offered a caregiver who is two hours away, off-rotation, or unqualified for the task you described.

02 — Verification

Electronic visit verification

Caregivers check in and out from the point of care on their phone. The time stamp is captured at the moment it happens rather than reconstructed from memory at the end of a pay period, and a missed check-in raises a flag with the on-call coordinator instead of going unnoticed.

Location is confirmed at check-in and check-out only. Caregivers are not tracked between shifts or during them.

What it means for you

You know a caregiver arrived, when they arrived, and you are billed for verified time on site — nothing rounded up.

03 — Compliance

Credential registry

Every certificate, check and immunization record sits in the caregiver's file with its expiry date attached. Renewal reminders go out ahead of time, and if a document lapses the system removes that caregiver from matching for the shifts it applies to.

The block is automatic and cannot be waived by a coordinator under pressure to fill a shift.

What it means for you

Nobody arrives on an expired vulnerable sector check, and you can request the current documentation for anyone we send.

One platform, three views

Coordinators, caregivers and clients each see the part that concerns them — and nothing that does not.

Coordinator console

  • Live board of open, filled and at-risk shifts
  • Shortlists ranked by fit, distance and availability
  • Alerts for late check-ins and unfilled urgent requests
  • Client history, site notes and access instructions
  • Incident log with escalation to the named contact

Caregiver app

  • Offered shifts with pay, travel distance and duties shown upfront
  • Availability set by the caregiver, respected by the scheduler
  • Site address, parking, entry codes and the day's brief
  • Check in, log care notes, check out
  • Hours, mileage and certification expiry dates in one place

Client & family view

  • Who is booked, for which shift, with what certifications
  • Confirmed arrival and departure times
  • Care notes from each visit, in plain language
  • Itemised hours behind every invoice
  • For facilities: hours by unit and fill rate by period

What the credential registry tracks

Each record carries an expiry date. This is what happens when one gets close to it.

Vulnerable sector check

Verified
Onboarding, before first shift
Reminder
60 days before expiry
If lapsed
Removed from all matching

CPR & First Aid

Verified
Onboarding, certificate on file
Reminder
60 days before expiry
If lapsed
Removed from all matching

PSW / CCA or role training

Verified
Onboarding, issuer confirmed
If lapsed
Role restricted until produced

Immunization record

Verified
Onboarding and on site request
If lapsed
Blocked from sites requiring it

Driver's licence & insurance

Verified
Onboarding, for travelling aides
Reminder
30 days before expiry
If lapsed
Blocked from travel assignments

References

Verified
Onboarding, contacted directly
If missing
Not activated in the network

A shift, end to end

Five stages, each one leaving a record you can ask to see.

  1. 1

    Request logged

    Role, hours, language, site details and any access notes are captured in one record.

  2. 2

    Shortlist built

    Only caregivers who are qualified, available, current on credentials and within reach appear.

  3. 3

    Assignment confirmed

    A coordinator assigns the caregiver and both sides get the confirmation with the name on it.

  4. 4

    Shift worked

    Check-in, care notes and check-out are recorded as they happen; anything unusual is escalated the same day.

  5. 5

    Hours to invoice

    Verified time flows to payroll and to your itemised statement — no re-keying, no rounding.

Privacy & data handling

  • Need-to-know access. A caregiver sees only the clients they are assigned to, and only the details required to deliver that care safely.
  • Health information treated as such. Client and resident details are handled as personal health information, in line with New Brunswick's privacy legislation.
  • Never sold or shared. Your information is not sold, rented or passed to advertisers or third-party marketers. Ever.
  • Yours on request. Ask us for the records we hold about a placement, a caregiver's current credentials, or the notes from a visit, and we will provide them.

What the platform does not do

Worth saying plainly, because plenty of staffing technology implies otherwise.

  • It does not auto-assign. Software builds the shortlist; a person confirms the placement and answers for it.
  • It does not track caregivers. Location is used at check-in and check-out. There is no continuous monitoring.
  • It does not give clinical direction. Care plans come from your clinical team or the family; our staff work to them.
  • It does not replace a phone call. Urgent situations reach a coordinator directly, not a queue.

Want to see how this would work for your site?

Tell us how you currently handle coverage and reporting, and a coordinator will walk you through what we would set up — including how your shift records and invoicing would look.

Careers

Care work that fits around your life

We are always interested in hearing from PSWs, CCAs, child care workers, youth workers and personal aides across New Brunswick and the Maritimes.

Caregiver application

Takes about two minutes. A recruiter reviews every application and replies either way.

Current certifications

Why caregivers work with us

  • Shifts you choose. Set your availability and take the work that fits your week.
  • Paid on schedule. Verified hours, predictable pay periods, no chasing timesheets.
  • Mileage on rural work. Travel to communities outside the main centres is reimbursed.
  • Someone to call. A coordinator is reachable while you are on shift, not just during office hours.
  • Renewals supported. We track your certification expiry dates and help you keep them current.

What you need to start

Government photo ID
Vulnerable sector check
CPR & First Aid
Immunization record
Two references from care work

Missing something? Apply anyway — tell us in the notes and we will explain how to obtain it.

About

A New Brunswick company, built around care work

Our story

Atlantic Canada has an ageing population, a wide rural geography and a care workforce stretched thin. Facilities lose hours chasing coverage. Families are left to piece together support for a parent one phone call at a time. And experienced caregivers leave the profession over unpredictable scheduling, not over the work itself.

Health Maple was founded in Fredericton in 2023 to sit between those three groups and take the friction out. We recruit and screen care workers properly, we schedule with software that knows who is qualified and who is nearby, and we keep a coordinator accountable for every placement so nobody is left talking to an inbox.

We are deliberately regional. Serving New Brunswick and the wider Maritimes well matters more to us than covering a map we cannot reach.

Company details

Legal name
Health Maple Inc.
Founded
2023
Head office
50 Crowther Lane
Fredericton, NB E3C 0J1
Service area
New Brunswick & Atlantic Canada
Email
info@healthmaple.com

Dignity first

Every shift is somebody's parent, child or partner. That is the standard we hire against.

No shortcuts on screening

Credentials are verified before a first shift and tracked to expiry, without exception.

Rural counts

Communities off the highway get the same service as the cities, with travel planned in.

Plain answers

Clear rates, honest timelines, and a direct "no" when we cannot help.

Contact

Talk to the Fredericton office

Send a message and a coordinator will get back to you. For a shift starting within hours, use the urgent coverage request instead.

Send a message

Replies in English or French

Head office

Health Maple Inc.
50 Crowther Lane
Fredericton, NB E3C 0J1
Canada
Email info@healthmaple.com
Hours Office: Monday to Friday, 8:30am – 5:00pm AST
Urgent coverage requests: taken 24/7
Open in Google Maps

Need coverage today?

Urgent shift requests skip the queue and go straight to the on-call coordinator.

Applying for work?

Use the caregiver application form so your details reach a recruiter directly.